Refund policy

REFUND POLICY

We have a 30-day return policy, which means you have 30 days after receiving your item to request a return.

Eligibility

To be eligible for a return, your item must be in the same condition that you received it, unworn or unused, with tags, and in its original packaging. You’ll also need the receipt or proof of purchase.

How to Start a Return

To start a return, you can contact us at info@gluteslide.com Please note that returns will need to be sent to the following address: 728 N Cedar Ave, Owatonna, MN 55060.

If your return is accepted, we’ll send you a return shipping label, as well as instructions on how and where to send your package. Items sent back to us without first requesting a return will not be accepted.

You can always contact us for any return questions at info@gluteslide.com.

Damages and Issues

Please inspect your order upon reception and contact us immediately if the item is defective, damaged, or if you receive the wrong item, so that we can evaluate the issue and make it right.

If your item arrives damaged and requires replacement, you must keep the original packaging to facilitate the return process. We may request photos of the damage before approving a replacement.

Exceptions / Non-returnable Items

Unfortunately, we cannot accept returns on gift cards.

Refunds

We will notify you once we’ve received and inspected your return, and let you know if the refund was approved or not. If approved, you’ll be automatically refunded on your original payment method within 10 business days. Please remember it can take some time for your bank or credit card company to process and post the refund too. If more than 15 business days have passed since we’ve approved your return, please contact us at info@gluteslide.com.

Shipping Costs and Restocking Fee

We offer free shipping on all orders. However, please note that if you return an item, the actual shipping cost to send the item to you and the return shipping cost will be deducted from your refund.

Thank you for your understanding and cooperation.